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Feedback & Reviews

Thanks a lots for world's top Media! CNN, Huffingtonpost, Slate Magazine quoted Harbinice.com in their introduction to Harbin Ice Festival 2014. Moreover, CBS (Beijing Office) invited our tour guide to go on a spot interview at Harbin Ice and Snow World on Jan 11, 2014.

Here you can find a list of travel feedback and tour reviews from our clients who traveled with Access China Travel services. We are confident in our quality Harbin Ice Festival tour operation. Just see what they emailed to say about our services.

  • We had a marvellous trip and thoroughly enjoyed the experience, I have attached a couple of our photos for your enjoyment. Our guide (Jason) and driver (Jing Wei) were both excellent very caring and made our holiday even more enjoyable. Needless to say but it was very cold but an adventure we will remember for years. Thank you for your great organisation and we will certainly recommend you to our friends and neighbours.
  • Tour Name:6-day Harbin Ice Snow Town Ski Tour
    Trip Time:2015-01-08 - 2015-01-13
    Clients' Information:James Black
  • Thank you for arranging such an exciting and comprehensive itinerary where everything went so smoothly and according to plan. We really loved Harbin- it is a most fascinating city, interesting, so very clean and is so beautiful covered in snow & ice. We enjoyed every part of our stay there - the ice & snow sculptures, the tigers etc - we found Volga Manor quite spectacular. Even the weather was perfect - very cold but blue skies & lovely sunshine. Our Tour Guide Anna was absolutely wonderful - we could not have wished for a more delightful, charming and very well organized young lady to escort us. She looked after our every need, was so helpful, friendly & happy and always on time. She showed great patience when we wanted more time at a particular place, supported us when the path was slippery and helped us in every way possible. Anna insisted on taking us for different restaurant experiences at every meal, helped us order food we liked & made sure we were well looked after. We found the places & quality of the food excellent. Many of the restaurants were not the usual tourist type places so she gave us a really authentic experience. It was so very sad to say goodbye to her. Equally our driver Mr Chen (I think that is how we spell his name) was just the most thoughtful, polite & kind person. He always waited very patiently for me to take my endless photos, helped us get into our warm coats, opened the car doors for us & looked after us so well. His driving was excellent - he is a very safe driver and a really nice person who made sure the car was always warm for us to return to and where possible drove to meet us so we didn't have to spend any more time out in the cold than was absolutely necessary. Could you please pass on to Anna and Mr Chen & those responsible for choosing them our sincere thanks for the excellent way they looked after us right from the first minute we arrived until we departed. So Judith we can't thank you enough for all your help & for organizing such a wonderful trip for us. We have been travelling for over 40 years now and this trip to Harbin is definitely one of the most memorable trips we have ever had. We will certainly be in contact with you when we want to return to China again. Meanwhile once again thank you and our very best wishes to you
  • Tour Name:5-day Harbin Ice Festival Tour
    Trip Time:2015-01-05 - 2015-01-09
    Clients' Information:Rhonda Fuller
  • Hi Katin, yep we are back in Singapore. Thanks for asking. Billy and Yvonne have been great and attentive hosts to us we have managed to film our vision. An extra cost of 500rmb was incurred at Manchu peasant family I wish the lady would be upfront with the costs. 
    Please view the program that our client had filmed in Harbin at http://video.toggle.sg/en/series/ole-ole-temasya/ep8/325949
    Mervyn Lim
    Studio59 Concepts
    MediaCorp Pte Ltd


  • Tour Name:6-day Harbin & Yuquan Filming Tour
    Trip Time:2015-01-03 - 2015-01-08
    Clients' Information:Mervyn Lim
  • Dear Jennifer,

    Thank you for a wonderful Harbin experience this weekend. While there may have been some issues, overall it was a great weekend!

    I will definitely recommend you, Michael our tour guide and Access China Travel to my friends.


  • Tour Name:3 day Harbin Ice Festival Tour
    Trip Time:2014-01-17 - 2014-01-19
    Clients' Information:Dara David
    Country:United States
  • Our guide and driver were amazing. I would recommend them to anyone when traveling to Chengdu. We had a great time and we are sad to say goodbye. When we return to Chengdu we hope to use them again.

    Our time in Harbin was good though we were too rushed on the last day. We did’t have enough time for snow Expo or tiger park. Overall good driver and guide was very good and friendly.

  • Tour Name:10-day Chengdu Pand and Harbin Ice Snow Tour
    Trip Time:2013-12-31 - 2014-01-09
    Clients' Information:Bilafer Family
    Country:United States
  • Excellent 3 days. Really enjoy it.

  • Tour Name:3-day Harbin Ice Festival Tour
    Trip Time:2014-01-11 - 2014-01-13
    Clients' Information:David Hungerford
  • Amazing tour guide. Made us feel like home. Driver was really very nice too. :)

  • Tour Name:4-day Harbin Ice & Snow World
    Trip Time:2014-01-30 - 2014-02-02
    Clients' Information:Paola Velasco
    Country:United States
  • We had a great time on our vacation. We were extremely pleased with the two tour guides, David and Franky. We also loved the hotels in Beijing. We loved all the tours, as well. The Great Wall, the Ice and Snow Festival, the Tiger Park, and the Skiing trip were all highlights.

    The only thing we were not pleased with was the Sofitel hotel in Harbin. The room was not a 5 star room, despite being labeled 5 star. I expected a large circular tub and the amenities listed on the website like the bidet.

    Anyway, despite this small frustration we had a GREAT time!

    Thank you for organizing everything for us. The flights were perfect, which made the trip quite convenient. The Beijing Hilton Capital Hotel was the perfect way to end the trip--it was fantastic!

    We will remember the trip always.

  • Tour Name:7 days Beijing and Harbin Ice Festival Tours
    Trip Time:2014-02-04 - 2014-02-10
    Clients' Information:Chris
    Country:United States
  • Dear Jennifer,

    Thank you so much for arranging such a fantastic tour for us.

    Harbin is indeed cold but very beautiful and luckily we have done ample preparation in advance.  Our guide Enson was great and made our trip easier and more enjoyable.  He was really attentive and cared about making our experience a memorable one. He is very polite, honest and genuine, telling us to keep warm and be careful of the slippery icy ground most of the time.  We enjoyed the trip very much with his presence. Both him and the driver are very punctual, they showed up at the airport, train station and hotel on time.

    On one occasion, he tried to negotiate with the hotel to give us a double bed when the hotel say they left with only twin beds, we felt very happy with his arrangement.  Also, we want to thank you for the local lunches provided, which were very sumptuous and delicious.  The Russian dinner was romantic and the food arranged fit us well.

    We have truly enjoyed the beautiful sceneries and ice sculptures at our own pace and the private coach make us feel indeed exclusive.  Overall, it has been an entertaining experience, we highly recommend it.  Glad we made a choice with you Jennifer and HarbinIce.com.

    Take care my fren!


    Karis & Desmond

  • Tour Name:3-day Harbin Ice Festival Tour
    Trip Time:2013-01-13 - 2013-01-15
    Clients' Information:Karis
  • Hi Jess,

    it´s really nice to hear about you and the way you spent holidays.

    Well, about the tour, let me tell you that it was totally awsome. The guide attention was great, he was such a nice person with us, always willing to give the best for us. The hotel was great, totally comfortable, and the private transportation also was good. The meals were delicious, it was the first time i ate dumplings since I arrive to China, because we didn´t know how to order, so it was wonderful. In general, i dont have any complains about the tour, because it was totally awsome. In fact, i want to book another tour for guilin ... my mother is coming to visit me on april and we really want to go there... so I´ll let you know about details as soon as I have the information!!
    Again, thanks a lot for everything and you have to know that we are totally satistfied with your services !!
    Best Regards


  • Tour Name:4-day Harbin Ice & Snow World Tour
    Trip Time:2012-12-12 - 2012-12-15
    Clients' Information:Tzeltzin