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Feedback & Reviews

Thanks a lots for world's top Media! CNN, Huffingtonpost, Slate Magazine quoted Harbinice.com in their introduction to Harbin Ice Festival 2014. Moreover, CBS (Beijing Office) invited our tour guide to go on a spot interview at Harbin Ice and Snow World on Jan 11, 2014.

Here you can find a list of travel feedback and tour reviews from our clients who traveled with Access China Travel services. We are confident in our quality Harbin Ice Festival tour operation. Just see what they emailed to say about our services.

  • Rowena,

    The tour was wonderful.  Rachel is an excellent guide and we enjoyed having her show us Harbin.  She was kind, thoughtful (especially when we were getting really cold) and tried her best to make us feel comfortable.

    Thank you very much for your assistance in setting the tour up.  



  • Tour Name:3-day Harbin Ice Festival China Tour
    Trip Time:2012-01-30 - 2012-02-01
    Clients' Information:Kaui
    Country:United States
  • Hello Jennifer,

    My apologies for not responding to you sooner. We were very happy with our trip. We were very pleased with our Harbin itinerary. I think it was very smart to go to the smaller sculpture park on the first night because that made the Ice and Snow World on the second night that much more impressive.
    We were very happy with our guide, Rachel. She was very responsive to our needs. When she realised that we enjoyed massages she made arrangements for us to visit a local salon for foot and body massages after dinner on the second day. This was a perfect way to end a very enjoyable but cold and long day.
    We were very pleased with the choice of restuarants Rachel chose for us. We have all been living in China for over six months and know good dumplings when we see them. Once Rachel realized that several members of our group preferred vegetable options she made sure that those were included in our meals.
    We had a small issued with the Holiday Inn staff but that was totally out of your control and we dealt with it.
    Thank you again for providing the perfect winter get away and being flexible to our needs. We really enjoyed it and I have already recommended your company to several of my friends.
    Take care,


  • Tour Name:3-day Harbin Ice Festival Tour
    Trip Time:2011-01-16 - 2011-01-18
    Clients' Information:Patty
    Country:United States
  • Dear Jesse

    Please see my comments:

    Guide: good guy, very kindly and very worry with us if we were like or not.
    Transportation: good and comfortable car. We did not have contact with the driver but he always was waiting for us and no complains from my side.

    Hotel: it was ok. The breakfast, of course in a Chinese style but I would say that we can eat very well. Good rooms.

    Tour itinerary: it was ok. But in our case I do not know if we did a little bit faster but the time for dinner, for example, it was a bit earlier, in the first day was around 3pm and in the second day 4pm.

    Meals: it was ok.

    Best regards,


  • Tour Name:5-day Harbin China Winter Ski Tour
    Trip Time:2011-01-08 - 2011-01-12
    Clients' Information:Pitombo
  • Hello Jennifer,

    we all enjoyed the Harbin trip very much.

    The driver and the guide Mia did a very good job and the organisation was also very good.

    Please give this information this also to Mias boss. She did everything very well.

    Especially the dinner on the first day we enjoyed very much. Everybody loved the taste of these dishes.

    The Holiday Inn was ok for everybody, especially the location directly across the street to the pedestrain street was perfect. Our problem with the TV was solved the next day and the wrong additional bill for DVD looking was also no problem (maybe the maintance guy used the DVD to check after repairing the TV), Mia arranged everything.

    So thanks to her.

    The size of the tour bus was perfect for our group and the driver drove very safe.

    Thanks and best regards


  • Tour Name:3-day Harbin Ice Festival Tour
    Trip Time:2010-12-14 - 2010-12-16
    Clients' Information:Andrea
  • Hi Jennifer,

    It was a very nice trip and not so cold as we expected!!
    The whole group had a lot of fun - especially the kids !!

    James did a great job. We got half of the room keys in the bus before we reached the hotel, the rest when we arrived in the lobby. People were very happy about this. They could change clothes and then enjoy the trip.

    Finally it was a very very nice trip. Every member and the kids enjoyed it so much. So thanks again James - you did such a good job - and everybody liked your jokes!! We had a really great time together.

    Have a nice day




  • Tour Name:6-day China Harbin Ice Festival Tour
    Trip Time:2010-01-10 - 2010-01-15
    Clients' Information:Marion
    Country:United States